The Management of Trust holding Ltd-Ghana, wishes to inform interested applicants about their ongoing job recruitment. Applicants are expected to apply by sending their CVs to this Email:trustholdings42@gmail.com, indicating the position as the subject of the E-mail before the Deadline: 13th November 2023.
Trust Holding is being the fastest-growing Insurance Group, since the beginning Established in 2015, Trust Holding Group provided reinsurance and management services to the Direct Insurance Companies of Nest Group offering a full range of personal and corporate insurance products.
we are recruiting to fill the position below:
Job Title: Client Care Officer
Job Description:
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualification Required & Experience:
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND or degree
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