Trust Holdings Limited-Ghana Recruitment 2023/2024

The Management of Trust holding Ltd-Ghana, wishes to inform interested applicants about their ongoing job recruitment. Applicants are expected to apply by sending their CVs to this, indicating the position as the subject of the E-mail before the Deadline: 13th November 2023.

Trust Holding is being the fastest-growing Insurance Group, since the beginning Established in 2015, Trust Holding Group provided reinsurance and management services to the Direct Insurance Companies of Nest Group offering a full range of personal and corporate insurance products.

we are recruiting to fill the position below:
Job Title: Client Care Officer

Job Description:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualification Required & Experience:

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND or degree



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