Updated GOGPAYSLIP E-Payslip Frequently Asked Questions and Answers 2021
Below are some of the GOGPAYSLIP E-Payslip Frequently Asked Questions And Answers. This is to guide you and provide a solution to any questions you may have regarding the GOGPAYSLIP E-Payslip.
What is an E-Payslip?
Answer
An E-Payslip is a monthly payslip made available for all workers to view online on their computer screen, mobile phones, and other internet-enabled devices.
Why Is E-Payslips Introduced?
Answer
E-Payslips have been introduced to foster easy, faster, and improved access to pay information. E-Payslips provide several advantages to staff including:
- They are more secure than printed payslips as they are accessed via www.gogpayslip.com with a strict individual employee ID and password, which are known to only the staff.
- They are more secure than printed payslips as they are accessed via www.gogpayslip.com with a strict individual employee ID and password, which are known to only the staff.
- They can be accessed quickly and easily from any computer or mobile phone with internet access.
- Staff can access previous cumulated payslips.
- E-Payslips help the C&AGD to meet its commitment to making workers payslips readily available, effectively serve GOG staff, and correct some of the logistics challenges faced with delivery of printed payslips around the country.
Does the content of the E-Payslip differ from my current printed payslip?
Answer
The content of the E-Payslip is the same as the printed payslip.
What does the E-Payslip look like?
Answer
The layout of the E-Payslip is the same as your current paper payslip.
Will the E-Payslip affect my pay or pension?
Answer
No, the E-Payslip is simply an alternative way that you receive notification of your pay. Your pay will still be transferred directly into your bank account or your existing method of payment. It does not in any way affect the amount you receive as your pay or your pension.
Do I need to install any new software to access my E-Payslip? How long will my E-Payslip be available to view?
Answer
You will always be able to access your most recent payslip online, plus all previous E-Payslips.
No. However, if you want to save your payslip on your computer or pen drive, then you will need a PDF reader to enable you to view your payslip. Most computers today have a PDF reader already installed.
When in the month will I be able to view my E-Payslip?
Answer
E-Payslips will normally be available as soon as Salary reports are processed and loaded. You will receive formal notification that your E-Payslip is available to view via text on your registered mobile phone or via email.
Can I access my E-Payslip at home?
Answer
Yes, you can access your E-Payslip from any computer by logging into www.gogpayslip.com. As with any confidential information, it is recommended that caution is exercised when using shared computers, or computers in shared offices or public areas.
Can I print my E-Payslip?
Answer
Yes, E-Payslips can be printed in the same way that you would print any other document when using a pdf viewer. Simply select the print icon in the pdf viewer, which will appear above your payslip. Your payslip will print on your default printer. As with any confidential information, it is recommended that caution is exercised when using shared printers, or printers in shared offices or public areas. For now, during the trial period, the print function will be disabled.
Can I view my E-Payslip on a Mac or PC or Mobile Phone?
Answer
Yes, E-Payslips can be accessed via Macs, PCs, or any mobile phone that is connected to the internet.
How often can I view my E-Payslips?
Answer
As often as you like.
My lender and/or bank requires a hard copy of my payslips, can I still receive paper payslips if required?
Answer
Yes, you will still receive your paper payslip until further notice.
What happens if there is a fault with my computer? Will I still get paid?
Answer
Yes. You will still get paid even if, due to technical problems, you can’t access your E-Payslip.
Will my E-Payslips be ‘backed up’ in case of serious technical problems?
Answer
Yes. All E-Payslips will be backed up on a regular basis.
Are E-Payslips secure?
Answer
E-Payslips will be accessed via www.gogpayslip.com, which is extremely secure. However, as with any confidential information, it is recommended that caution is exercised when accessing or printing E-Payslips using shared computers and printers; or computers and printers in shared offices or public areas. www.gogpayslip.com will perform an automatic log off if the system has been idle for more than 6 minutes. However, you are advised to take the following security precautions:
- Don’t leave your office with your computer still logged on to www.gogpayslip.com, either log off or lock the computer.
- Don’t share your password with anyone
- Change your password if you think your security is in danger of being breached.
What should I do if I think the details on my E-Payslips are not correct?
Answer
If you wish to query any part of your E-Payslip please send an email through the feedback system on www.gogpayslip.com.
Do I need to view my E-Payslip to get paid?
Answer
No. You will still be paid regardless of whether or not you have viewed your E-Payslip. However, it is recommended that all staff view their payslips on a regular basis, to check that payments and deductions are correct.
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